Return Policy

30 DAYS RETURN POLICY:

When you shop with us, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may return it for a replacement, credit, or refund within 30 days of purchase.

Products are warranted solely by the manufacturer. The complete warranty is included with the product and is subject to the conditions set forth by the manufacturer.

All returned items will be charged a 20% restocking fee and required a Return Authorization from PAINRX. Products must be returned within 30 days and unused/unopened. Keep your purchase, accessories and all packing materials in new condition to avoid any additional fees. For an RA (Return Authorization) number, email us at painrx@painrxstore.com. Please note that an RA # does not guarantee final disposition and all returns are subject to inspection. All exchanged/returned merchandise must be in original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the original manufacturer’s carton. In some cases, we may charge you for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such items.

Non-Returnable Products:

The following goods may not be returned: Wedges, Lotion, Cream, Oil, Topical analgesics or patch, Ankle, Back, Knee Supports, Pillows, Heating Pads, cold packs, insoles, heel cushions, CD, DVD, books, and special orders. Most of these items are non-returnable items due to health and sanitary reasons.

How to Return a Product:

1. Email painrx@painrxstore.com and request a Return Authorization Number. Include the buyer's full name, reason for return, Original order number and date of purchase, name of product being returned, daytime telephone number and e-mail address. If original order confirmation email available, use this email message in your request.

2. You will receive an email from us with a determination of your orders eligibility and a Return Authorization #.

3. Pack any item(s) being returned as it was delivered to you, with all the original components, materials and documentation. If you received your item double boxed, it must be returned in this manner.

4. Mark the outside of the box with the Return Authorization # and ship to the supplied return address. Please note: our Returns Receiving Department will refuse any package that does not have a valid RA#. There are no exceptions.

For your protection, use a "traceable" shipping method such as UPS or US Postal Service with insurance.

5. Email us with the Tracking or Delivery Confirmation Number.

After we receive your return, we will inspect your product, and process your return. Please allow up to 2 billing cycles for your credit to be posted to your account. Please return to: PainrxStore.com Return RMA# PO Box 12444 Westminster, CA 92685

Cancel Or Change an Order

If you need to cancel or make a change to your order, please email us immediately at painrx@painrxstore.com. If your merchandise has been shipped already, you will be responsible for shipping it back to us and a restocking fee of 15% charged to your account. Once we received the merchandise, we will process your refund.

Defective/Damaged Products:

Although we carry high quality products, we recognize that sometimes there will be that pesky defective or damaged unit that you were unlucky enough to receive. Within 30 days of the shipped date you receive your order, we will gladly replace or repair the item for you at no additional cost to you. PAINRX will refund shipping costs on defective merchandise.

SALES TAX:

PAINRX only collects sales tax on orders being shipped to an address within California, 8.75%. There is no tax collected for orders shipped outside of California.